Terms and Conditions

Welcome to Ha Giang Expeditions (“we,” “our,” “us”). By accessing or using our website hagiangexpeditions.com (“Website”) or contacting us to book any tour or service (“Services”), you agree to these Terms & Conditions. Please read them carefully.

1. Use of the Website

You must use this Website in a lawful and respectful manner.
You may not misuse the Website, attempt unauthorized access, or engage in activities that may damage or impair its functionality.
All content on the Website—including text, photos, itineraries, and branding—is our property or used with permission. You may not copy, reproduce, or reuse it without written consent.

2. Tour Bookings

All tours and services are arranged upon request through our contact channels (e.g., email, WhatsApp, website forms).
Bookings are confirmed only after we explicitly acknowledge availability and details.
Prices may vary based on season, availability, or custom requests. We will always inform you of final pricing before confirmation.

3. Payments

Payment methods are provided directly during the booking process (e.g., bank transfer, cash, or agreed alternatives).
Any fees charged by banks, transfer services, or payment providers are the responsibility of the customer.

4. Customer Responsibilities

By booking a tour, you confirm that:

All information provided is accurate and complete.
You are physically fit for the activities included in your chosen itinerary.
You will follow safety instructions and local regulations during the tour.

We are not responsible for issues arising from incorrect information, health limitations, or failure to follow guide instructions.

5. Travel Documents & Insurance

Customers are responsible for ensuring they hold valid passports, visas, permits, and travel documents required for their journey.
We strongly recommend purchasing personal travel and medical insurance.
We are not liable for losses, delays, or cancellations caused by missing documents, health issues, or travel restrictions.

6. Cancellations & Changes

Our cancellation and modification terms will be communicated during the booking process.
Depending on the timing, cancellations may incur fees associated with accommodation, transportation, or third-party partners.
If we must modify or cancel a tour due to weather, safety, or unforeseen circumstances, we will offer alternative arrangements when possible.

7. Liability

While we aim to provide safe and enjoyable travel experiences, by booking a tour you acknowledge that:

Participation may involve inherent risks, including travel, road conditions, weather, and physical activities.
We are not liable for injuries, losses, or damages caused by circumstances beyond our control, including but not limited to weather, accidents, third-party providers, or personal negligence.

Our liability, where applicable, is limited to the value of the booked service.

8. User Content & Comments

By posting comments or submitting content on our Website, you grant us a non-exclusive right to display and use that content.
You may not post unlawful, abusive, defamatory, or harmful material.
We may remove comments that violate these rules or harm the user experience.

9. Third-Party Services & Links

Our Website may contain links to external websites or services.
We are not responsible for the content, accuracy, or practices of those third parties.

10. Governing Law

These Terms & Conditions are governed by the laws of Vietnam, without regard to conflict-of-law principles.
Any disputes shall be resolved in the competent courts of Vietnam.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our Website or Services signifies acceptance of the updated terms.

12. Contact Us

For questions relating to these Terms & Conditions, please contact:
Ha Giang Expeditions
WhatsApp: (+84) 397 679 889
Website: hagiangexpeditions.com